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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Suzy May Greene

May 7, 2026

5  out of  5
rating by Suzy May Greene
"Cassie Petty was so helpful! Making calls about billing questions for insurance are never fun, but Cassie was so pleasant, intelligent, and explained things in a way that was very easy to understand. Keep up the good work!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Grapevine to know that you had such a wonderful experience with us here on State Farm Agent Matthew Reinhardt’s Team."
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Mohammad Hasanin

May 5, 2026

5  out of  5
rating by Mohammad Hasanin
"Mai was awesome."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Matthew Reinhardt’s Team. "
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Kyara Guzman

May 1, 2026

5  out of  5
rating by Kyara Guzman
"Mai Abu Shamma , she’s so good , very attentive, very nice patient person . You can tell that she wants to be there and she’s good at what she does ."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Matthew Reinhardt’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Grapevine ."
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lfnasral

May 1, 2026

5  out of  5
rating by lfnasral
"I wanted to send a personal thank you to Sarah for all her help and attention to detail in helping me with my policy and payment process. She is extremely diligent and very attentive. She took her time to listen to my situation and did everything she could possibly do to make sure I’m completely satisfied. She even called me back after everything was done to let me know it went through. It’s so nice to know that customer service still exists. Highly Recommended!!!"
We responded:
"lfnasral, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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vijendar bathula

April 29, 2026

5  out of  5
rating by vijendar bathula
"Prashine was very patient and explained everything clearly, especially the most effective coverage options for my needs. He was helpful throughout the process and made sure I understood what I was choosing. After reviewing different plans, I felt confident going with his recommendation. I would definitely suggest working with him if you’re looking for someone reliable and easy to work with."
We responded:
"Thank you so much for the 5-star rating, vijendar! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Sohrab Rahimi

April 6, 2026

5  out of  5
rating by Sohrab Rahimi
"Thank you so much Mai she’s very professional and very respectful. Thank you for your service."
We responded:
"Sohrab, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Matthew Reinhardt’s Team is just a call or email away!"
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Jessie Lazo

April 2, 2026

5  out of  5
rating by Jessie Lazo
"Prashine was very professional and explained the insurance process to me in great detail."
We responded:
"Thank you for your kind review of State Farm Agent Matthew Reinhardt’s Team. We appreciate it!"
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Jeferson Raposo

March 17, 2026

5  out of  5
rating by Jeferson Raposo
"I did a car/house insurance. The price is so good and the service was very good. They explained all the items in the policy to me and suggested ways to get a discount, which I really liked. Thanks to team lead Mai Abu Shama, excellent service"
We responded:
"Thank you for the review, Jeferson! We are very happy to hear Mai was able to help you with your insurance needs!"
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K. S.

February 10, 2026

5  out of  5
rating by K. S.
"Had a great experience setting up my new policy with Mai Abu Shamma. She was professional, efficient, and made the entire process seamless. Highly recommend her for anyone looking for great service!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Fady Samir

February 7, 2026

5  out of  5
rating by Fady Samir
"Thank you very much, Mai, for your efforts."
We responded:
"Thank you for the fantastic review, Fady! We are always here to help with your insurance needs here in Grapevine . "
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Sam Moultrie

January 29, 2026

5  out of  5
rating by Sam Moultrie
"Mai was extremely helpful explaining the details of my current policies and very knowledgeable in helping me get the best overall coverage for my dollar."
We responded:
"Thanks so much for the amazing review, Sam! We really appreciate your support here in Grapevine . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Matthew Reinhardt’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Grapevine . "
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Nissee Bell

January 29, 2026

5  out of  5
rating by Nissee Bell
"Mai"
We responded:
"Thank you so much for the 5-star rating, Nissee! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Anjum Shaikh

January 26, 2026

5  out of  5
rating by Anjum Shaikh
"Mai Abu Shamma was extremely helpful and took extra time to thoroughly explain the State Farm auto quote for my three cars. She also went over the policy details and patiently guided me through the State Farm mobile app, including the Drive Safe & Save feature. I truly appreciate her patience and the additional time she spent to ensure everything was clear and to get my policy activated. Thank you again."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Randy Alexander

January 20, 2026

5  out of  5
rating by Randy Alexander
"Excellent service with a great price. Mai was very helpful. She took care of my car insurance made me feel like a person joining a great family."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Matthew Reinhardt’s Team. "
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Karthik kumar Rajendran

January 20, 2026

5  out of  5
rating by Karthik kumar Rajendran
"Mai helped me for renewal and better quote than my previous one. Happy to work with her and will refer."
We responded:
"Thank you for taking the time to leave such a great review, Karthik. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Lina Hasan

January 14, 2026

5  out of  5
rating by Lina Hasan
"I had an excellent experience with my insurance policy thanks to Mai. She was incredibly kind, patient, and professional throughout the entire process. Mai walked me through every step, explained everything clearly, and made sure I fully understood all my options. She truly went above and beyond to help me, and I felt supported and confident the whole time. I couldn’t have asked for better service Mai is the best. Highly recommend working with her."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Matthew Reinhardt’s Team. "
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Eric Austin Miller

January 8, 2026

5  out of  5
rating by Eric Austin Miller
"Mai Abu Shamma did a wonderful job in getting my auto quote completed and saving me over $50 a month! I was recently laid off from my job so every penny counts these days! Thanks Mai!"
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Francis Ani

January 6, 2026

5  out of  5
rating by Francis Ani
"Excellent customer service from Brandon Reed"
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최지웅

January 5, 2026

5  out of  5
rating by 최지웅
"Even though I'm a foreigner, Mai explained everything slowly and calmly and gave me details. I recommend it!"
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Sunita Hodzic

January 5, 2026

5  out of  5
rating by Sunita Hodzic
"Mia was very professional very kind"
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Debbie Hedges

January 2, 2026

5  out of  5
rating by Debbie Hedges
"Jessica Holt at State Farm in Grapevine is amazing! She could answer every question I had and was so pleasant to talk to. She is very knowledgeable and went above and beyond to take care of my concerns. Thank you, Jessica!"
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Nicki Smith (Nicki Nicole)

December 22, 2025

5  out of  5
rating by Nicki Smith (Nicki Nicole)
"Brandon was very knowledgeable and thorough in his explanation of benefits. He ensured that I completely understood the policy details and got the best rate possible."
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Fahmida Mahmood

December 17, 2025

5  out of  5
rating by Fahmida Mahmood
"I spoke with Mai and got the car insurance, she is fabulous, she was so patient with me and gave me all the information I wanted before getting the insurance. Would highly recommended asking for Mai when calling them."
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Fahamid Islam

December 17, 2025

5  out of  5
rating by Fahamid Islam
"Mai Abu Shamma is really great agent. She explained the policies and discounts very well. I would recommend her."
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Nischal Pokhrel

December 16, 2025

5  out of  5
rating by Nischal Pokhrel
"Mai Abu Shamma is an excellent State Farm auto insurance agent. She is professional, knowledgeable, and very responsive. She took the time to explain my coverage options clearly and helped me choose a policy that fit my needs and budget. The entire process was smooth and stress-free. I truly appreciate her honesty and dedication to great customer service. Highly recommend her to anyone looking for reliable auto insurance support."