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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tim OConnor

August 7, 2026

5  out of  5
rating by Tim OConnor
"Jessica was very knowledgeable and professional."
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Mark Mobley

August 7, 2026

5  out of  5
rating by Mark Mobley
"After several unanswered voicemails for our adjuster, I finally got Jessica involved and she was able to get him on the phone for me. His first response was "This is Mr. Jackson." From there, the rest of the call went down hill with Mr. Jackson avoiding questions and repeatedly hiding behind "the bot". He finally told me he had to go to another call and hung up on me.

I got Jessica involved again and she got our issues resolved. "THANK YOU JESSICA!!""
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Chase Plowman

August 7, 2026

5  out of  5
rating by Chase Plowman
"Jessica was absolutely amazing to work with! She was friendly, professional, knowledgeable, and made the whole insurance process quick and easy. She took the time to answer all my questions and made sure I understood everything. I really appreciate her help and would definitely recommend Jessica to anyone looking for great insurance service!"
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Philip Hill

August 7, 2026

5  out of  5
rating by Philip Hill
"Sarah did an outstanding job o evaluating my insurance needs to add a new vehicle to my insurance to get great coverage at a minimal increase in cost. Great job Sarah!"
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Jeff S

August 7, 2026

5  out of  5
rating by Jeff S
"We just switched agency’s, Jessica has been a great help in reviewing our policy’s."
We responded:
"Jeff, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Steve S

August 7, 2026

5  out of  5
rating by Steve S
"Jessica reviewed our coverage and made recommendations on our existing coverage. I believe that we are now covered better with her recommendations and knowledge of available coverages. Thank you Jessica!"
We responded:
"Hi Steve, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Matthew Reinhardt’s team.  Please reach out to us if any questions come up!  - Matthew Reinhardt’s Insurance Team "
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Tarek Nimri

August 6, 2026

5  out of  5
rating by Tarek Nimri
"Prashine De Alwis , He did a great job, amazing follow up, always have a selection to find a perfect coverage with perfect price"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Grapevine insurance team. "
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Al Nasir Amlani

August 5, 2026

5  out of  5
rating by Al Nasir Amlani
"Prashine was very helpful in sorting through multiple policies I needed and was quite knowledgeable. Provided excellent service."
We responded:
"Thank you so much for your wonderful feedback of us here at Matthew Reinhardt’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Matthew Reinhardt’s Insurance Team "
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Robert Hussman

August 5, 2026

5  out of  5
rating by Robert Hussman
"Cynthia was very helpful and made the transfer from TN easy - really appreciated everything and recommend this agent!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Grapevine insurance team. "
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Latonne Marie

July 30, 2026

5  out of  5
rating by Latonne Marie
"Our company is very pleased with the attentiveness of Amber & her speedy responses to our needs. We highly recommend her & this State Farm Agent"
We responded:
"Latonne, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Suleima Alkusari

July 28, 2026

5  out of  5
rating by Suleima Alkusari
"I have literally contacted several agents about my company vehicle insurance and no one came near to the pricing that Prashine and Amber got me! They were so quick and attentive and easy to work with. Very happy!"
We responded:
"Thank you for the great review, Suleima! We are so happy to hear you've enjoyed working with Prashine for your insurance needs!"
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Shelley Walcott

July 27, 2026

5  out of  5
rating by Shelley Walcott
"Jessica went above and beyond helping me understand my insurance!"
We responded:
"Thank you so much for the 5 stars, Shelley! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Vishal Eswar

July 27, 2026

5  out of  5
rating by Vishal Eswar
"Prashine is a great, outstanding rep!"
We responded:
"Thanks so much for the amazing review, Vishal! We really appreciate your support here in Grapevine. Just reach out anytime if you need us - we’re here for you. "
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Rudy Salinas

July 13, 2026

5  out of  5
rating by Rudy Salinas
"Will not take my business anywhere. These reps are awesome and attended to ALL our insurance needs (home and auto). Sarah & Jessica made my quotes easy to understand and very pleasing to talk to, especially that Sarah character 😉👍👍😉"
We responded:
"Thank you for the fantastic review, Rudy! We are always here to help with your insurance needs here in Grapevine . "
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Kaja Adrian

July 6, 2026

5  out of  5
rating by Kaja Adrian
"I called in a panic from the car dealership because we are purchasing my daughter‘s first car and needed her to be added toour insurance policy and Sarah could have been more helpful and wonderful and made our experience so easy! This is why I recommend State Farm especially Mathew Reinhardt office. 10/10"
We responded:
"Thank you so much for the 5-stars, Kaja! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Matthew Reinhardt’s Team anytime."
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Michael Fabe

June 27, 2026

5  out of  5
rating by Michael Fabe
"Saha Towry is amazing !!!! I say PROMOTE her !"
We responded:
"Michael, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Matthew Reinhardt’s Team is just a call or email away!"
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Firdous Khan

June 18, 2026

5  out of  5
rating by Firdous Khan
"Mai is one of the best representatives on the team. She consistently goes above and beyond to support customers, demonstrating exceptional dedication and professionalism. Her commitment to building and maintaining strong customer relationships is truly outstanding and greatly contributes to a positive customer experience"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Matthew Reinhardt’s Team. "
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Bola Essam

June 16, 2026

5  out of  5
rating by Bola Essam
"If you’re looking for an insurance agent who truly puts her clients first,I highly recommend Mai. She has earned my trust and I will gladly refer my family and friends to her.👌👌🤝"
We responded:
"Bola, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Matthew Reinhardt’s Team here in our Grapevine office. "
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Alex Kim

June 11, 2026

5  out of  5
rating by Alex Kim
"My State Farm agent Mai Abu Shamma helped to answer an insurance question. Within a few minutes of sending her the inquiry email, Mai quickly responded with a clear and detailed answer. I really appreciated her promptness. She is one of the best agent I have worked with. Thank you."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Matthew Reinhardt’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Grapevine ."
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Suzy May Greene

May 7, 2026

5  out of  5
rating by Suzy May Greene
"Cassie Petty was so helpful! Making calls about billing questions for insurance are never fun, but Cassie was so pleasant, intelligent, and explained things in a way that was very easy to understand. Keep up the good work!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Grapevine to know that you had such a wonderful experience with us here on State Farm Agent Matthew Reinhardt’s Team."
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Mohammad Hasanin

May 5, 2026

5  out of  5
rating by Mohammad Hasanin
"Mai was awesome."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Matthew Reinhardt’s Team. "
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Gabriela Guzman

May 1, 2026

5  out of  5
rating by Gabriela Guzman
"Mai Abu Shamma , she’s so good , very attentive, very nice patient person . You can tell that she wants to be there and she’s good at what she does ."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Matthew Reinhardt’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Grapevine ."
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lfnasral

May 1, 2026

5  out of  5
rating by lfnasral
"I wanted to send a personal thank you to Sarah for all her help and attention to detail in helping me with my policy and payment process. She is extremely diligent and very attentive. She took her time to listen to my situation and did everything she could possibly do to make sure I’m completely satisfied. She even called me back after everything was done to let me know it went through. It’s so nice to know that customer service still exists. Highly Recommended!!!"
We responded:
"lfnasral, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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vijendar bathula

April 29, 2026

5  out of  5
rating by vijendar bathula
"Prashine was very patient and explained everything clearly, especially the most effective coverage options for my needs. He was helpful throughout the process and made sure I understood what I was choosing.

After reviewing different plans, I felt confident going with his recommendation. I would definitely suggest working with him if you’re looking for someone reliable and easy to work with."
We responded:
"Thank you so much for the 5-star rating, vijendar! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Sohrab Rahimi

April 6, 2026

5  out of  5
rating by Sohrab Rahimi
"Thank you so much Mai she’s very professional and very respectful. Thank you for your service."
We responded:
"Sohrab, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Matthew Reinhardt’s Team is just a call or email away!"